Refund policy
Return/Refund Policy
Paradise Tackle Co offers a 30-day return policy, which means you have 30 days after receiving your item to request a return. Buyers are responsible for return shipping costs to address provided. Items must be mailed back within seven (7) business days from date in which label was sent.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn, unused, with tags, and in its original packaging.
To start a return, you can contact us at sales@paradisetackle.com. If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@paradisetackle.com.
Return Shipping Label Options
We offer two options for returning your item:
- Prepaid Return Label (Cost effective option) – We can provide a prepaid return shipping label for your convenience. The cost of the return shipping label will be deducted from your refund amount.
- Customer-Paid Return Shipping – You may choose to arrange and pay for return shipping yourself using the carrier of your choice.
Please ensure all returned items comply with the requirements outlined in our Return Policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, clearance, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method with cost of return shipping subtracted from purchase price. Please remember it can take up to 7-10 business days for the bank to process and post the refund.